Home Delivery Information

Once you find the Products you would like to purchase on www.Modi.kw, add them to your shopping cart and go through our quick and easy payment process (checkout). You will find that we deliver anywhere in Kuwait. Standard delivery is on the next day subjected for 2 KD. 

Exact delivery time will depend on the accuracy of the delivery address details you provide. We normally deliver the purchased Products as soon as possible from the time of order placement (checkout). We make every effort to deliver Products within the estimated delivery time, however, occasional delays are possible due to unforeseen circumstances. We shall be under no liability for any delay or failure to deliver the Products within the estimated delivery time. You will have the opportunity to review, change, update, or add delivery address details every time you place an order (checkout). You can also specify a different delivery address while ordering and have your order delivered to your workplace, or a friend’s delivery address.
We take full responsibility for any manufacturing defects identified and/or any genuine complaints that you may have for up to three (3) days after the date of purchase.

Delivery Address

Products ordered from www.modi.kw can be delivered only in Kuwait. We currently cannot deliver to any other location. All goods must be signed for by an adult aged 21 years or over, on delivery. You must ensure that you give the correct delivery address when printing the invoice that will enable prompt and timely delivery to you and other customers.

Therefore, do ensure that you provide the following information:
- Governorate
- Block number
- Street number
- Building Number
- Contact person
- Contact person Number

Next Day Delivery Information

- A stander 2 KD  Express delivery charge applies.

- Next Day Delivery charges are non-refundable in the event of wrong delivery details or the customer being unreachable via the provided contact number.

- Next Day Delivery charges will be refunded if delivery takes place later than the promised time.

- Next Day Delivery orders cannot be rescheduled. If a reschedule is required, please contact our via email or give us a call and your order will be put into our regular delivery schedule.

- Next Day Delivery is not available for the following areas, Different delivery fees apply:

• Mina Shuaiba
• Mina Abdallah
• Ali Sabah Al Salem
• Sabah Al Ahmad
• Al Julaia'a
• Zour
• Al Khiran
• Al Wafrah
• Al Nuwaiseeb
• Um Al Hayman
• Abdaly
• Kabd
• Salmi
• Bneider
• Magwa

Delivery Terms and Conditions

In case of absence of the customer, delivery is considered complete, if any family member or home house cleaner domiciling at the same address of the customer signs the invoice/delivery note.

Products are considered as delivered in a good condition, on time, upon the acceptance of the delivery note by you or your representative. You should ask for your Products to be delivered within one month of sale otherwise we will have the right to sell the Product and refund the amount after deducting 20% of invoice value.

Payment on Delivery

•  Cash is to be presented to our authorized customer service representative for collection on the spot prior to receiving delivery of the Products ordered. 
  
• Upon receipt of full payment, the customer service representative will hand over the Products with the invoice and the delivery note.
• It may be noted that we do not accept payments by cheque or gift vouchers or discount coupons in place of cash or Card when using Cash of Delivery (COD) , (Discount Coupons if applicable, should be applied prior to checkout).
• To ensure prompt and timely delivery, the customer will be contacted 30 minutes prior to delivery.
  
• Ordered Products cannot be withheld by the customer on credit. Payment for the Products ordered is to be made at delivery. It may be noted that the person taking delivery of the Products should be the Registered User who had ordered the Products or his/her authorized person, providing adequate proof of such authorization.
• In the event where you are not at home or at the specified location for order delivery, the customer service representative will wait at the address mentioned for a grace period around half hour maximum with your ordered Products. Inability to establish contact during that time will prompt him to depart and a call will be made again later in the day. Should that fail, the order will be returned for another attempt on the following day.
•  In case our customer service representatives are unable to reach the customer within 24 hours of placing the order; it will automatically be deemed as cancelled.
• Payment on Delivery option is not available for all Products and Products covered under the Pre-Order category, but is available for select Products as can be seen on the Website during your purchase of Products.